Booking Quote
To be calculated
VIEW/CANCEL RESERVATION
PRINT A RECEIPT
To be calculated
VIEW/CANCEL RESERVATION
PRINT A RECEIPT
Thank you for the opportunity to serve you! We are extremely happy to provide comfortable, clean, safe, and dependable service. Please check your email after making your reservation and if you don't get a confirmation please give us a call ASAP at (847)845-1151. Confirmation details with the name of the driver, vehicle, and license plate will be sent one day before pick-up! Sometimes during high volumes of emails and calls, there may be a delay in sending messages. Please give us a call immediately if there are any changes to your reservation at: (847)845-1151. We value every customer and every referral. Ask about our customer reward program!
PLEASE NOTE FOR ANY SERVICE PROVIDED BETWEEN 10:00 PM- 4 30 AM Ride in Bliss Inc. charges a $50 overnight premium fee. ANY RIDE between 11:00 PM- 3:00 AM total charge of $45 will be added as an overnight premium fee. If your flight is delayed we can't guarantee the service is provided but we will try to the best of our ability.
RIDE IN BLISS INC. RULES, CANCELLATION, AND WAITING POLICY
Ride in Bliss reserves the right to process payment at the time the reservation is made or at any time prior to the scheduled pick-up to secure the driver and vehicle for the client.
CANCELLATION POLICY
If a reservation is canceled twenty-four (24) hours or less from the scheduled pick-up time, Ride in Bliss Inc. has the right to charge the full amount for the ride that was reserved by using the customer’s credit card on file. Any cancelation 5 days before the scheduled pick-up time will result in a $35 processing fee and any reservation $250 and more $50 processing fee. All cancellations must be submitted by email at info@rideinbliss.com.
Airport Transportation
If a reservation is canceled twenty-four (24) hours or less (from the scheduled departure time or the arrival of the flight), or if there is no contact between the customer and Ride in Bliss Inc. within 30 min of flight arrival at the gate for domestic flights or within 1 hour of flight arrival at the gate for international flights, or 15 minutes at the pick-up address, Ride in Bliss Inc. has the right to charge the full amount for the ride that was reserved by using the customer's credit card on file.
Charters/Weddings/Proms
If a reservation is canceled 7 days or less from the date of scheduled service, there will be a full charge of either (i) the flat rate quoted or (ii) the total minimum number of hours reserved made to the credit card given at the time of reservation. Charter, wedding, and prom cancellations must be submitted by email at info@rideinbliss.com at least 7 days prior to scheduled service.
Point to Point reservation
If a reservation is canceled twenty-four (24) hours or less for SUVs and sedans and forty-eight (48) hours for busses and stretch limos from the scheduled pick-up time, Ride in Bliss Inc. has the right to charge the full amount for the ride that was reserved by using the customer's credit card on file. All cancellations must be submitted by email at info@rideinbliss.com.
Rescheduling Airport Transportation
If an airport reservation is rescheduled 5-24 hours before the scheduled pick-up time, there is a $25 rescheduling fee. Changes made 5 hours or less before the pick-up time will result in the full charge being applied to the customer's credit card on file. If an airport reservation is rescheduled between 8:00 p.m. - 6:00 a.m. for pickups before 8:00 a.m., the full charge will be applied to the customer's credit card on file and a new reservation will be made. All changes and cancellations must be made by e-mail (info@rideinbliss.com) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours. All changes must be submitted by email at info@rideinbliss.com.
WAITING TIME AND CHARGES
Trips that do NOT originate from the airport:
We allow 15 minutes of complimentary waiting time at the pick-up address. After 15 minutes we charge $1.50 per minute.
Trips that originate from the airports:
We allow 30 minutes for domestic and 60 minutes for international flights as complimentary waiting time after actual arrival time not the scheduled time on the reservation (the scheduled time on the reservation is an estimate only). When the time expires, we charge the customer's credit card $1.50 for every additional minute. Drivers make every effort to arrive at your pick-up location on time. Each driver has a schedule to maintain in order to be on time for the next customer. The waiting fee recompenses the driver for lost revenue because usually, their next trip has to be assigned to a different driver.
In the event that there are multiple passengers arriving on separate flights or pickups originating from different terminals, there is an additional charge for an extra stop ($15) as well as potential charges for exceeding the complimentary airport waiting time allowance.
Point to Point Reservations
After 10 minutes of complimentary waiting, the service will be automatically changed to an hourly service. The charge of $180/hour for SUV and Toyota Sienna, will be collected for any waiting time after 10 minutes of scheduled pick-up time. Ride in Bliss Inc. has the right to charge a flat fee of $180/ hour by using the customer's credit card on file.
Charter Services
If your reservation for a charter service exceeds the number of hours reserved, we will charge you per hour until service is completed.
If legal action is necessary to collect monies due, you will be responsible for all court costs, our attorney fees, and the balance due. Also, any damages caused to the vehicle by a client or their guests will result in a minimum charge of $100.00 but possibly higher, based on the type and cost of damage. Any person or persons that vomit in a vehicle will also be charged a minimum fee of $250.00 to refresh the vehicle. The final cost will be charged when the bill is received from the detail shop.
PICK-UP TIME:
It is every client's responsibility to set their pick-up times according to their needs to get to the airport or other destination on time. Ride in Bliss is not responsible for missed flights or late arrivals. The driver will always try to get to the destination safely, quickly, and on-time but sometimes there are situations on the road which we cannot control. Ride in Bliss is not responsible for delays or trip termination caused by unsafe road conditions (i.e. not salted, accidents, etc.) or unusually heavy volume traffic patterns. Please give yourself and your driver extra time for these unexpected situations. We may offer a suggested pick-up time, but the customer should assess their own situation and plan accordingly.
If any change to the existing reservation has to be made, Ride in Bliss should be contacted within a reasonable time before the pickup via the reservation hotline (847) 845 -1151.
ARRIVALS AT THE AIRPORT
It’s the client's responsibility to provide us with the correct and up-to-date flight number for any arrivals at the airport. We will track the flight based on the flight number provided and the driver will be ready at the airport at the time of the real arrival. The scheduled pick-up time on the reservation is estimated and it will be adjusted based on the actual plane arrival time as needed. Ride in Bliss is not responsible for incorrect flight information. When the flight number changes, it is the customer’s responsibility to contact us immediately by email at info@rideinbliss.com. Ride in Bliss is not responsible for any missed flights or late arrivals. When a flight is missed, a new reservation has to be made. We will always try to cover delayed arrivals but we can’t promise the service. After the real arrival, if there is no response from the client within an hour, the reservation will be canceled and the fare will not be refundable. For any future service after that, a new reservation has to be made.
TRIP INTERRUPTION POLICY
Sometimes it seems that nothing goes right. We've all had those days. If we pick you up at your house, the airport, or other points of origin, and you realize you forgot something you must bring with or recover, in most situations we will turn around and bring you back to the starting point. We are happy to go the extra mile for you! While we sincerely hope you find you find that you left behind, there are a few conditions you must know and agree to. (1) If turning around after the trip begins takes 10 minutes or less each way, we will charge your credit card on file a flat fee of $40. (2) If the driver takes you to your final destination and you ask him/her to take you back to the starting point and to the final destination a second time, we will charge your credit card on file the cost of two additional trips. (If you are going from home to the airport, that is one trip. If you arrive at the airport and must go back home, that is a second trip. If you ask the driver to bring you back to the airport a second time from home, that is the third trip). (3) There may be times when your driver is on a tight schedule because he/she has another client right after you. In those situations, the driver may not be able to take you back to the starting point. Don't worry, if you forget a kid, we will always bring you back to the starting point as fast as we can! (4) We assume no responsibility if you miss a flight or are late to an event because your trip was interrupted and had to go back to the starting point.
EARLY MORNING/ LATE NIGHT ARRIVALS
An early morning or late-night off-peak hours fee of $35 applies for travel between the hours of 10:00 p.m. and 4:30 a.m. ANY SERVICE provided between 11:00 PM- 3:00 AM total charge of $45 will be added as an overnight premium fee.
EXTRA STOP
Any extra stop on the way is subject to a $15 extra fee for sedans and SUVs, $30 for stretch & Sprinter vans, and $40 for busses. An extra stop is designed for picking up and dropping off the clients. Any waiting time, 5 minutes or more, will result in an additional charge of $1.50/ minute.
ADDITIONAL PASSENGERS
Vehicle rates fluctuate based on the number of passengers. Your fare may be adjusted if there are additional passengers who were not disclosed at the time of reservation.
EXTRA BAGS
It is imperative that we are aware of how many pieces of luggage or other large items you intend to transport, as it allows us to allocate the proper vehicle for your needs. Up to 5 bags are included in the fare, 6 to 9 bags will incur an additional charge of $25. Reservations for 10 or more bags require a sprinter van. The golf clubs and ski bags up to 2 pieces of each are subject to a $25 extra charge.
If we arrive at the pick-up location and your luggage exceeds our vehicle's capabilities, we have the right to refuse service and charge for the total amount of the reservation.
CLEANING FEE
For littering and spilling $80 will be collected.
For excessive littering, spilling by children & adults, or other accidents in our vehicles during the trip, we reserve the right to charge an extra $150 for cleaning.
CAR SEATS
Ride in Bliss Inc. provides car seats for the convenience of our clients, the driver will install each car seat in the vehicle; however, each client is 100% responsible for the proper installation of each car seat and should inspect it for the necessary safety precautions before they leave their pick-up address.
For damage to the car seats due to spillage or other accidents, we reserve the right to charge a minimum $45 cleaning fee. If the car seat is damaged beyond repair for further use, we reserve the right to charge up to the full cost of replacement.
PET POLICY
We allow up to one animal companion per ride. The fee is $20. If you require a service animal for a disability, the pet fee is waived. All animals must be contained within a carrier that is no longer than 36 inches. NO EXCEPTIONS!
If there is extra cleaning required after the transport of your animal due to dirt, excessive shedding, or accidents, Ride in Bliss reserves the right to charge the customer a $45 cleaning fee. If extensive cleaning is required or if your animal causes damage to the vehicle, Ride in Bliss reserves the right to charge the customer the full cost to restore the vehicle back to working order.
LOST ITEMS
Clients are responsible for removing all luggage and personal items from the car upon leaving. Drivers are not responsible for items left in a vehicle after a trip end. If a client realizes that an item has been left behind, the driver may deliver it for a fee. Please be considerate that your driver's personal schedule will be affected by taking time out to return your item to you.
DURING THE TRIP CUSTOMERS ARE RESPONSIBLE FOR THE FOLLOWING:
For your safety and in order for our drivers to provide the best service, please follow our policies.
1. No alcoholic beverages are allowed in our sedans and SUVs (vehicles without a cabin divider). This is the law in the state of Illinois.
2. No smoking is allowed in our vehicles. This includes e-cigarettes and vaping devices. The use of chewing tobacco is also prohibited.
3. Engage only in orderly conduct during the trip.
4. Liability: Car seats are installed for convenience only and clients/passengers are responsible for assuring correct and safe installation. Ride in Bliss is not liable in the event of mechanical breakdown and will only be responsible for making up lost time at a mutually agreed upon date. Ride in Bliss is not responsible for delays or termination caused by unsafe road conditions (i.e. not salted, accidents, etc.) or unusually heavy volume traffic patterns. Ride in Bliss is not responsible for early or late arrivals caused by the airlines or passenger flights that are missed, canceled, diverted, or delayed by any incident.
5. Please be considerate of the driver as well as future passengers by keeping the vehicle clean at all times. For excessive littering, spilling by children & adults, or other accidents in our vehicles during the trip, we reserve the right to charge an extra $150 for cleaning.
6. Damage to the car: For any damage to the interior or exterior of the car during the trip, customers are financially responsible and will be charged for the repair.
Thank you for reading and following these terms and conditions. We appreciate the opportunity to serve you. As always, please contact us with any questions.